Frequently Asked Questions

Find out more about Kettle Club by checking out our frequently asked customer questions. From placing your order to delivery, we’re here to make the process as seamless as possible.

Can’t find the answer you’re looking for? Get in touch with the team – [email protected]

How do I check my order status?

All weekday orders made before 1 pm are posted for next-day delivery. Any orders placed on a weekend will  be posted the next working day,

Once your watch has been shipped, you will receive an email with your tracking details.

Payments made online are via 3D Secure online card payments.

Instore, we accept card payments, bank transfers and part exchanges. Get in touch if you have any questions regarding payment.

To cancel your order, contact us ASAP via e-mail: [email protected]

All of our watches can be purchased online through our secure online store. If you prefer to buy your watch in person, why not visit our London showroom? No appointment is necessary.

Store Opening Hours: Mon- Fri 10:30 am – 5:30 pm

53 Liverpool Street



We do accept deposits on our watches, all deposits are non-refundable.

To discuss making a deposit on a watch, please visit us in-store or contact us via email or telephone to discuss your requirements.

Yes! At Kettle Club, we can help you sell your watch. Visit our Sell Your Watch page to find out more and start the selling process.

All Kettle Club watch deliveries are free of charge.

Our expert team is fully trained in verifying and authenticating watches. Following a meticulous process, we ensure you can shop in confidence when purchasing your next watch. For more information, read about Our Authentication Process.

At present, we only ship to the UK.